Privacy Policy

for Eternal Self

Last updated: 14 May 2026

1. Introduction

Eternal Self respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, contact us, or interact with us online.

By using this website, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information including:

  • your name

  • email address

  • phone number

  • billing and shipping address

  • payment information

  • order history

  • messages or enquiries submitted through the website

  • information collected through cookies and analytics tools

We only collect information that is reasonably necessary for our business operations and customer experience.

3. How We Use Your Information

We may use your information to:

  • process and fulfil orders

  • provide customer support

  • communicate about purchases or enquiries

  • send updates, newsletters, or promotional emails if you have opted in

  • improve our website, products, and services

  • maintain website security and prevent fraud

  • comply with legal obligations

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in emails.

4. Payment Information

Payments made through our website are processed securely through trusted third-party payment providers.

Eternal Self does not store full credit card or payment details on our servers.

5. Shipping and Order Information

We use your information to process and deliver orders within New Zealand and Australia.

If shipping outside these countries is arranged by request, your information may be shared with shipping providers and customs services where required.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website functionality and understand how visitors use the site.

Cookies may collect:

  • browser type

  • device information

  • pages visited

  • time spent on the website

  • general location information

You can disable cookies through your browser settings, although some website functions may not work correctly.

7. Third-Party Services

We may use trusted third-party services for:

  • payment processing

  • email marketing

  • website hosting

  • analytics

  • shipping and fulfilment

These third parties may access personal information only to the extent necessary to provide their services.

We are not responsible for the privacy practices of third-party websites or services linked from our website.

8. Protecting Your Information

We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

Under the New Zealand Privacy Act 2020, you may request access to the personal information we hold about you and request corrections if needed.

To make a request, please contact us using the details below.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • provide products and services

  • meet legal, accounting, or tax obligations

  • resolve disputes

  • enforce our agreements

11. Children’s Privacy

This website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes take effect immediately once published on this website.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Eternal Self
Website: eternalself.co.nz
Email: hello@eternalself.co.nz